Frequently Asked Questions
Samsung Door Locks can be installed on the exterior door as long as they will not be exposed to rainwater and direct sunlight. These locks are not weatherproof.
Samsung Door Locks are compatible with most standard door types, including wooden, metal, and uPVC doors. They are also compatible with left-handed inwards/outwards swing doors and right-handed inwards/outwards swing doors.
Installation is straightforward and can be done by following the provided user manual. We also provide a premium installation service! To know more, head to the Installation page. Additionally, we offer instructional videos for the installation of door locks.
Yes, by downloading Zigbang Smart Doorlock from Google Play or Apple App Store. This app allows you access to our Smart Door Locks, where you can remotely lock and unlock your door, monitor access, and receive real-time alerts on your smartphone.
Yes, we offer a 2-year electrical warranty for all models.
Absolutely! Samsung Door Locks offers the flexibility to create personalised user codes for family members, friends, and temporary guests. Check the Zigbang Smart Doorlock app for more details.
Yes, Zigbang Smart Doorlock app allows you to grant access to family members and revoke it when necessary.
Yes, our smart door locks allow you to generate temporary access codes that can be set to expire after a specific period.
Yes, with remote access through the Zigbang Smart Doorlock app, you can create and manage temporary access codes for visitors.
Yes, our smart door locks allow you to create multiple user profiles with customisable access privileges.
Don't worry! Samsung Door Locks have a backup power option, allowing you to use a 9V battery/power bank as a temporary power source to access your door.
Yes, Samsung Door Locks utilise advanced encryption and security protocols to protect against hacking attempts and ensure your home's safety.
Our smart locks are designed with tamper-resistant features and robust construction to deter any attempts at tampering.
Samsung door locks come with a 2-year electrical and 7-year mechanical warranty.
Our digital door locks use encryption and secure communication protocols to protect your personal data from unauthorised access.
Yes, we have detailed video tutorials and guides available on our website to assist you with the installation and setup process. You can also check out the Digital Door Locks YouTube account for the complete collection of video tutorials.
Our customer support team is available to assist you with any technical issues during the installation process. Check out our knowledge base here - https://help.digitaldoorlocks.com.au/knowledge/technical-support.
Yes, smart locks can be used in shared office spaces to provide access to authorised personnel.
Yes, Samsung Smart Locks are suitable for vacation rental properties, as you can grant temporary access to guests.