Terms and Conditions

  1. Scope of Service
Our installation service encompasses the following: 
  • Removal of the existing lock. 
  • Maintaining and leaving the premises in a clean condition, ensuring it is equivalent to its state before the commencement of the job 
  • Verification of the door lock and installation to ensure there are no additional issues. 
  • Programming and Setup: Customers seeking assistance in programming or setup may contact our Support team by scanning the QR code located underneath the battery cover, as instructed by our installer. 
  • Painting or Patching: We do not undertake the painting or patching of any marks or holes left on the door resulting from the removal of the existing lock or door handle. 

  1. Accessory Notification
Prior to scheduling a Work Order, we will inform you of any additional accessories required to complete the installation. Corresponding charges for these accessories will be clearly communicated. 
Examples of additional accessories –  
  • Samsung Rebate - 110 mm and 240 mm (for rebated double doors) - $67.76 + GST 
  • Samsung Rebate & Retrofit Kit - $137.50 + GST 
  • Samsung and DDL Retrofit Kit - $99.00 + GST 
(Prices may differ – please check with our Support Team)
  1. Installation Schedule

Installation services are only available during weekday business hours. We do not conduct installations on weekends or holidays. 


  1. Installation Process
Protective Footwear: To ensure the safety of our installers, appropriate protective footwear must be worn at all times when installing the locks. You may wish to place floor coverings to protect your flooring and carpets from debris and dust generated from the installation process. 
Additional charges: In the event the installation was unable to be completed due to circumstances beyond our control – such as door misalignment, door not ready for installation - an extra charge of a call-out fee may be incurred if our installer has to return to complete the installation.  
By availing of our Installation Service, you acknowledge and agree to the terms outlined above.